Customer care coordinator
A full-time office role. You are the voice of Quail Scoop, managing the incoming calls, building the route schedules and handling client billing.
- Full time, W-2 office role
- Manage scheduling and billing
- Route support and dispatch
Position details
About the role
The customer care coordinator keeps our routes running efficiently and checks our clients are happy. Working from our Las Vegas office, you are the first point of contact for new quote requests and the primary support for our existing residential and commercial clients. You manage the daily dispatch, keeping the field technicians informed of any gate issues or schedule changes.
What you will do
You will answer phone calls and respond to incoming emails and texts during business hours. Your daily responsibilities include building the daily route sheets, updating gate combination codes in our secure system, and processing the first-of-the-month billing for all recurring accounts.
You will quote new residential jobs based on yard size and dog count, and you will assist the route manager in organizing commercial walkthroughs. You are the hub of communication between the clients and the technicians out in the heat.
What we look for
We need a highly organized, reliable professional who thrives on keeping a schedule moving. You must have excellent phone and email etiquette and the ability to calmly resolve client concerns, such as a missed spot or a locked gate issue. You should be comfortable navigating routing software and managing a payment processing dashboard.
Schedule
This is a full-time, in-office role. Standard business hours are Monday through Friday from 7 AM to 5 PM, and Saturday from 8 AM to 12 PM. The office is closed on Sundays.
Pay and benefits
This is a W-2 employment position. Hourly pay is competitive and will be discussed directly at the interview. You will receive fully paid training to learn our routing and billing software. This role works exclusively inside our climate-controlled office; you are not required to run routes in the summer heat.
Requirements for the role
The basic standards you must meet to manage the office.
Clear communication
You must speak clearly on the phone and write professional emails.
Background check
You must pass a background check before handling client payment information.
Organization
You must be capable of managing schedules for multiple technicians at once.
Software skills
You must be comfortable with the office phone, email, texting customers and keeping the schedule.
Reliable
The route depends on your dispatch; you must be consistently on time.
Local knowledge
Familiarity with Las Vegas valley neighborhoods helps build efficient routes.
Ready to run the office?
Apply for this role
Submit your application form and tell us about your office experience.
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