Support for current customers.
Manage your active route. Request a skip, update your gate code, adjust your dog count or report a missed spot to the office.
- Update access details
- Manage skips and pauses
- Report missed spots
How we handle account updates
The fastest ways to adjust your service schedule and details.
Skip or pause a visit
Request a skip or pause by 5 PM the day before your route day.
Gate code updates
Provide your new gate code so we can keep it securely on file.
Dog updates
Let us know if you added a new dog or if a protective dog is inside.
Billing
Ask questions about your invoice, which is charged on the 1st.
Missed spots
Report a missed area within 24 hours so we can re-scoop it free.
Add deodorizing
Request an enzyme spray treatment for your next scheduled visit.
Send a message
Use the form to send your request directly to the office.
Include your service address and specific request. Our customer care coordinator monitors the inbox Monday through Friday from 7 AM to 5 PM, and Saturday from 8 AM to 12 PM. We will reply to confirm your update. (This is a demonstration form; submissions go to Vegas Website Designs.)
Call or text
Hours
Monday to Friday 7 AM to 5 PM Saturday 8 AM to 12 PM Closed Sunday
Office
000 Main St. Las Vegas, NV 89108 (office only, no walk-in)
Account request
"*" indicates required fields
This is a demo. What you enter goes to Vegas Website Designs, and we only use it to reply to you.
What if my gate is locked on route day?
If we cannot access the yard and have no code, it counts as a completed visit. We leave a door hanger and the visit is not credited.
How do I skip a week?
Send us a text or email before 5 PM the day prior to your scheduled visit. We will skip the yard and credit the visit to your next monthly bill.
What if it rains?
We work through light rain. If severe weather like a flash-flood warning or lightning occurs, we pause service and make up the visit on your next scheduled day.
How do I cancel?
Because service is month to month, you can cancel at any time with notice before your next route day. There is no cancellation fee.
Why didn't you clean my whole yard?
If grass is over six inches, covered in heavy leaves, or if there is standing water, we cannot find the waste. We clean what is visible.
Need a new quote?
Use the main residential form if you need to set up a brand new route.