Common questions about our service

Request a quote by form, phone or text. Once you confirm your plan and gate access, we assign your regular route day.

We serve the Las Vegas valley including Henderson, North Las Vegas, Summerlin, Spring Valley, Enterprise and Boulder City.

The first visit is an initial cleanup to clear existing accumulation. Once the old waste is gone, your regular recurring rate applies.

We walk the yard in a grid, bag the waste for your bin, sanitize our tools and send a photo of your secured gate when we finish.

We assign a specific route day based on your location to keep our driving efficient. You receive a morning or afternoon window.

Yes. Our system sends a text message when the technician is heading to your neighborhood.

Just send us a text or email before 5 PM the day prior. Skipped visits with proper notice are credited to your account.

You can pause your service for up to eight weeks without losing your spot on the route.

You can leave it unlocked on route day or provide us with a combination code to keep on file.

If we cannot access the yard and have no code, it counts as a visit. We leave a door hanger and a text message, and the visit is not credited.

Friendly dogs are welcome to stay outside while we clean the yard.

Dogs that are protective, anxious or have bitten in the past must be secured inside the house before we enter.

Prices start at $14 per visit for twice weekly service and $17 for weekly. Every yard is quoted based on dog count and size.

Yes. Each additional dog adds $3 per visit to your base rate.

We do not charge a sign-up fee. Your first month is simply prorated based on when you start.

We bill monthly. Your card on file is charged on the first of the month for the upcoming visits.

Since there is no long-term contract, you can cancel at any time with notice before your next route day.

We work through light rain. If there is lightning or a flash flood warning, we pause the route for safety.

Routes skipped for extreme weather are made up on your next scheduled service day.

From June to September, our summer routes begin at 6 AM to avoid the extreme afternoon temperatures.

We do not run routes on Thanksgiving, Christmas Day or New Year’s Day. Those visits shift to the next route day.

It is an enzyme and probiotic spray that breaks down the organic residue causing odors on rock and turf.

No. Our deodorizer is designed strictly to control odors. It is not a sterilizer and does not eliminate parasites.

Pets can go back into the yard as soon as the spray dries, which usually takes about twenty minutes.

We do not use pressure washers. We rinse artificial turf and concrete using your working outdoor hose spigot.

We review the property map, complete an on-site walkthrough and submit a written proposal with a schedule and price.

Yes. Commercial agreements are twelve months long and include a thirty-day cancellation clause.

We keep written service records and email a monthly report detailing our grounds and station work.

Yes. We issue a certificate of insurance to property managers upon request.